Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
1. Information We Collect
Personal Information You Provide
When you create an account or interact with SkillScope's flower arrangement learning platform, we collect information you voluntarily provide to us. This helps us deliver personalized learning experiences and maintain your account security.
- Name, email address, and contact information when you register
- Profile information including learning preferences and skill level
- Payment information processed through secure third-party providers
- Course progress, quiz results, and learning achievements
- Messages and communications you send through our platform
- Photos or videos you upload for project submissions
Automatically Collected Information
Our platform automatically collects certain technical information to improve your experience and maintain service quality. This data helps us understand how you use our learning materials.
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, operating system, screen resolution | Platform optimization and compatibility |
| Usage Analytics | Pages visited, time spent, course completion rates | Content improvement and personalization |
| Location Data | IP address, general geographic region | Content localization and security |
| Cookies & Tracking | Session tokens, preference settings | Account management and user experience |
2. How We Use Your Information
SkillScope processes your personal information for specific, legitimate purposes that directly support your learning journey and our platform operations. We believe in transparency about how your data creates value for your educational experience.
Educational Services
- Deliver personalized flower arrangement courses and learning materials
- Track your progress through lessons and provide completion certificates
- Recommend courses based on your skill level and interests
- Enable interactive features like project submissions and instructor feedback
- Maintain learning histories and achievement records
Platform Operations
- Process payments and manage subscription billing
- Provide customer support and respond to inquiries
- Send important account notifications and course updates
- Prevent fraud and maintain platform security
- Analyze usage patterns to improve course content and platform features
Learning Enhancement Promise
We use your data primarily to make your flower arrangement learning experience more effective and enjoyable. Every piece of information we collect serves the goal of helping you develop your creative skills more efficiently.
3. Information Sharing and Disclosure
SkillScope takes a conservative approach to sharing your personal information. We only share data when it directly benefits your learning experience or when required by law. Here's exactly when and why we might share your information.
Service Providers
We work with trusted third-party companies that help us deliver our educational services. These partners are contractually bound to protect your information and can only use it for specific purposes.
- Payment processors for secure transaction handling
- Cloud hosting providers for platform infrastructure
- Email service providers for course communications
- Analytics providers for learning experience improvement
- Customer support platforms for help desk services
Legal Requirements
In rare circumstances, we may need to disclose personal information to comply with legal obligations, protect our rights, or ensure user safety. We evaluate each request carefully and disclose only the minimum information necessary.
Business Transfers
If SkillScope undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify affected users and ensure continued protection under this privacy policy.
4. Your Privacy Rights
You have significant control over your personal information. We've designed simple processes for you to exercise these rights and manage your data according to your preferences.
Access Your Data
Request a complete copy of all personal information we have about you, including course progress and account details.
Correct Information
Update or correct any inaccurate personal information in your account profile or learning records.
Delete Your Account
Request complete deletion of your account and associated personal data, subject to legal retention requirements.
Portable Data
Export your learning progress, course completions, and other data in a machine-readable format.
Limit Processing
Restrict how we process your information while maintaining access to essential learning features.
Opt-Out Rights
Unsubscribe from marketing communications while continuing to receive important account notifications.
Easy Privacy Controls
Most privacy settings can be managed directly in your account dashboard. For complex requests or questions, our privacy team responds to all inquiries within 48 hours during business days.
5. Data Security and Protection
Protecting your personal information is a top priority at SkillScope. We implement multiple layers of security controls and regularly update our practices to address emerging threats and maintain the highest standards of data protection.
Technical Security Measures
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication options for enhanced account security
- Regular security audits and penetration testing by independent firms
- Automated monitoring systems for unusual account activity
- Secure backup systems with geographic redundancy
- Role-based access controls limiting employee data access
Operational Security Practices
Beyond technical measures, we maintain strict operational procedures to ensure your data remains protected throughout our organization.
- Comprehensive employee training on privacy and security protocols
- Background checks for all personnel with data access
- Incident response procedures for rapid threat containment
- Regular policy reviews and security practice updates
- Third-party security certifications and compliance audits
6. Data Retention and Deletion
We retain your personal information only as long as necessary to provide educational services, comply with legal obligations, and support your learning goals. Our retention practices balance your privacy rights with practical educational needs.
| Data Category | Retention Period | Deletion Process |
|---|---|---|
| Account Information | Duration of active account plus 2 years | Automatic deletion after retention period |
| Course Progress | 7 years for certificate validation | Anonymized after 3 years, fully deleted after 7 |
| Payment Records | 7 years for tax and audit purposes | Secure deletion following legal requirements |
| Support Communications | 3 years for quality assurance | Regular purge of resolved inquiries |
| Marketing Preferences | Until you opt-out or account closure | Immediate removal upon request |
Right to Deletion
You can request immediate deletion of your account and associated data at any time. We'll process deletion requests within 30 days, though some information may be retained longer to comply with legal obligations or resolve disputes.
7. International Data Transfers
SkillScope operates primarily within the Uganda, but some of our service providers may process data internationally. We ensure appropriate safeguards are in place whenever your information crosses international borders.
Transfer Safeguards
- Standard contractual clauses with international service providers
- Adequacy decisions for countries with equivalent privacy protections
- Additional security measures for sensitive personal information
- Regular compliance monitoring of international partners
- Data localization options for users in specific regions
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. You have control over these technologies through your browser settings and our preference center.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security
- Performance Cookies: Help us understand how you use our learning materials
- Preference Cookies: Remember your settings and personalization choices
- Marketing Cookies: Used to deliver relevant course recommendations
Managing Cookie Preferences
You can control cookie usage through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality and your learning experience.
9. Children's Privacy
SkillScope's flower arrangement courses are designed for adult learners. We do not knowingly collect personal information from children under 13 years of age. If we discover that a child has provided personal information, we will delete it immediately.
Teen Users (13-17)
For users between 13 and 17 years old, we require parental consent before account creation. We apply additional privacy protections for teen users and provide parents with access to account information and deletion rights.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. We'll notify you of significant changes through email and prominent notices on our platform.
Notification Process
- Email notification for material changes affecting your rights
- 30-day advance notice for significant policy modifications
- Platform banners highlighting important updates
- Version history available for review of all policy changes
- Option to export your data before policy changes take effect
Your Continued Use
By continuing to use SkillScope after policy updates take effect, you accept the revised terms. If you disagree with changes, you can delete your account or contact us to discuss your concerns.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: [email protected]
Address: P. O. Box 4655, Kampala, Plot M175 Kampala Road, Uganda
Phone: +256 41 4221011
Our privacy team responds to all inquiries within 48 hours during business days.